Customer service

»» Do your online prices include GST?
»» How can I pay?
»» When will I receive my purchases?
»» How much will my shipping cost?
»» Will you keep my contact details confidential?
»» Can I return a piece if I don’t like it?
»» What about if it breaks?

Do your prices include GST?

The prices of all our products are in NZD and include GST. Our shipping costs also include GST.

How can I pay?

Your safest payment method is by credit card or Visa debit card via the PayPal online payment system, or you can set up your own PayPal account. Whatever method you choose, all your card details are kept confidential and secure. If you do choose to set up your own PayPal account, you will find you will be able to use it for online purchases with many other shopping websites.

If you do not have a credit card or VISA debit card, please email me to make special arrangements to pay
via bank transfer or to send a cheque.

When will I receive my purchases?

we cannot send your purchases until your payment has been received. Once your payment has been received, I will ship your purchases.

We pack and send orders within 48 hours, 5 days a week, so you receive your jewellery as soon as possible after your payment.

Our parcels are sent using FastWay Couriers. They aim for next day delivery for Metropolitan door to door within the North Island and 48 hour delivery to the South Island.

How much will my shipping cost?

Our standard shipping rate to non-rural addresses is $4.50, including GST. For rural addresses, our standard shipping rate is $4.50 + $4.75 for rural delivery = $9.25.
We will email you your tracking number when your parcel has been sent. You will be able to trace your parcel accessing the Fastway website track and trace option.

Will you keep my contact details confidential?

Your privacy is important to me. We do not and will not give out your information to others. We will keep your contact and postal details on file to make future orders easier for you.

Can I return a piece if I don’t like it?

This is difficult I know. Our stockists don’t do exchanges and I can’t either. It’s just not practical and can be abused by unscrupulous people.

Can I return a piece if it breaks?

Yes. If there is a problem with your jewellery within a short time after purchase and it is clear that there is little “wear and tear”, we will replace it if the piece is still available, or offer you a refund if it is no longer available. Please email me.

Just Gorgeous complies with the Consumer Goods Act and we replace faulty goods according to Consumer Guarantees Act.

Please contact me if you need help, by phoning me on 09 292 4675 or 0210 229 7102 or send me an email.

I hope you like my Just Gorgeous jewellery. Enjoy your shopping.

Kind regards

Fiona