»» I am buying jewellery as a gift. What packaging options are available?
»» Do you ship overseas?
»» How can I
»» When will I receive
»» How much
will my shipping cost?
»» Will you keep my contact
»» Can I return a piece if I
don’t like it?
»» What about if it breaks?
I’m buying a gift. What packaging
options are available?
When buying Just Gorgeous necklaces, necklace and
earring sets, bracelets, brooches and hairclips through this
website, most jewellery comes presented in a white and grey
Just Gorgeous organza pouch with Fiona’s design
inspiration card being included with Kiwiana Collection pieces.
The packaging is specified in the product description. Earrings,
jewellery specials, and some pieces only available for purchase
from this website and pieces on special are presented
in a pink and silver organza pouch. You may also purchase
the Just Gorgeous
presentation box with your jewellery at an additional cost
Do you ship overseas?
Yes, we ship overseas for New Zealand customers. We can provide
you with a shipping quote on request. Just email me using the
Contact Fiona page with your order
and overseas destination and we will provide you with a shipping
quote for airmail or international courier, with or without
insurance. Once you have advised which shipping quotation you
wish to proceed with, we can make arrangements for Credit Card
payment over the phone and send a copy of the receipt to you.
How can I pay?
There are two online credit card payment
options. You may pay by directly entering your credit card details into the option at the BOTTOM right hand side of the PayPal link page. If you have a PayPal account, this option is at the top of the PayPal link page. New Zealand customers
may also pay by bank transfer or posting a cheque (international
bank transfers are very expensive for overseas customers and
we do not accept overseas cheques due to the associated fees).
All prices are charged in NZD, although prices are also quoted
in AUD as an indication of conversion rate only.
When will I receive my purchases?
We cannot send your purchases until your
payment has been received. Once your payment has been received,
we will ship your purchases.
We pack and send orders within 72 hours, 5 days a week, so
you receive your jewellery as soon as possible after your
Within New Zealand : Our parcels are sent
using FastWay Couriers. They aim for next day delivery for
Metropolitan door to door within the North Island and 48 hour
delivery to the South Island. It may be a little longer for
rural delivery as this is often dependent on the rural postal
Overseas: According to your shipping preference,
our overseas parcels are sent Airmail via New Zealand Post
or International Courier (where available) with EMS. You will
also need to select whether you wish to purchase insurance
for your parcel.
How much will my shipping cost?
Within New Zealand: Our standard shipping
rate within New Zealand to non-rural addresses is 5.00. For
rural (RD) addresses within New Zealand, our standard shipping
rate is $5.00 + $4.50 for rural delivery = $9.50. We can
not send to PO boxes.
We will email you your tracking number when your parcel has
been sent. You will be able to trace your parcel accessing
website track and trace option.
Will you keep my contact details confidential?
Your privacy is important to us. We do
not and will not give out your information to others. We will
keep your contact and postal details on file to make future
orders easier for you, but will not keep your credit card
Can I return a piece if I don’t like
Our stockists don’t do exchanges
and we do not either. It’s just not practical and can
be abused by unscrupulous people.
Can I return a piece if it breaks?
Yes. If there is a problem with your jewellery
within 3 months after purchase and it is clear that there
is little “wear and tear”, we will replace it
if the piece is still available, or offer you a refund if
it is no longer available. Wear and tear includes scratches
on metal and metal plating disappearing or changing, cords
wearing through, and breakages due to pieces being dropped
or mistreatment. Please email
me in the first instance with a photograph.
Just Gorgeous complies with the Consumer
Goods Act and we replace faulty goods according to Consumer
Please contact me if you need help, by phoning me on 09 292
47 36 (+64 9 292 47 36) or 0210 229 7102 (+64 210 229 7102)
or send me an email.
I hope you like my Just Gorgeous jewellery, WorkStyle Leather and JG Accessories.
Enjoy your shopping.